RiskProNet News


Value-Added Claims Service

RiskProNet members view claims assistance as a value-added service, members of  the Claims Managers Practice Group agreed at a recent teleconference. Selected comments follow:

“On larger accounts we may bundle a package of services for loss control and claims analysis and oversight.”

“We provide full audit service, as well as a review of best practices. When we are courting a prospect, we sometimes will do a best practices review in order to demonstrate our expertise.”

“We work with producers to set up a list of services offered which is mostly based on the size of the account.”

“Our IT department has a paperless database and can create a report that captures all the work that has been done on an account. For example, the report can include the number of endorsements and invoices processed, as well as the claims opened and closed.”

“A common issue is when a client is involved in an auto accident or other situation but is not at fault. We may need to suggest that the insured have it adjusted by his or her first-party carrier and let the carrier go to the trouble of pursuing subrogation. We try to give our clients options and guidance.”

Special Value-Added Services

“We have a large landlord and we offer to review his leases with clients. We always put in a caveat that we are not attorneys and that their attorneys should review our suggestions.”

“We have a construction defect specialist on staff who will review the contracts on any construction projects our clients are planning. Again, we make recommendations for them to take to their attorneys for review.”

A future teleconference will look at recent legislation and court decisions on insurance issues.


RiskProNet Previous Posts
Subscribe to Member’s News